Privacy policy

Privacy Policy

Last updated: April 24, 2026

Zenora operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Service"). Zenora is powered by Shopify, which enables us to deliver the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Service, make a purchase, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Service, you acknowledge that you have read and understood the information collection, use, and disclosure practices described herein.

Personal Information We Collect or Process

"Personal information" refers to information that identifies you or can reasonably be associated with you. It does not include anonymized or de-identified information. Depending on how you interact with the Service, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including credit/debit card numbers, payment card details, financial account information, transaction details, and payment confirmations.
  • Account information, including your username, password, security questions, and preferences.
  • Transaction information, including items you browse, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications, including information you provide when contacting us, such as customer support inquiries.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including how and when you interact with or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, access or use the Service, communicate with us, or otherwise provide your information.
  • Automatically through the Service, via your device and through the use of cookies and similar technologies when you use our products or visit our website.
  • From service providers, when we engage third parties who collect or process your personal information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Service. We use your information to fulfill contracts, process payments, complete orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, arrange shipping, enable product reviews, and personalize your shopping experience.
  • Marketing and advertising. We may use your information to send you marketing and promotional communications via email, SMS, or mail, and to display targeted ads on the Service or other websites based on your activity.
  • Security and fraud prevention. We use your information to verify your account, ensure secure payments, and detect, investigate, or address potentially fraudulent, illegal, or malicious activity.
  • Communicating with you. We use your information to provide customer support and maintain our business relationship with you.
  • Legal reasons. We may use your information to comply with applicable laws, respond to legal processes, enforce our terms and policies, or protect the rights of our users and others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:

  • Shopify and its service providers, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping providers.
  • Business and marketing partners, to deliver marketing services and personalized advertising based on your online activity across merchants and websites. Our partners will use your information in accordance with their own privacy policies. You may opt out of targeted advertising here.
  • At your direction, such as when shipping products to you or when you use social media widgets or login integrations.
  • Affiliated companies or other entities within our corporate group.
  • In business transactions, such as mergers or bankruptcy proceedings, or as required by applicable law, including in response to subpoenas, search warrants, or similar legal requests, and to enforce our terms and policies.

Our Relationship with Shopify

This Service is hosted by Shopify. Shopify collects and processes personal information related to your use of the Service in order to provide and improve it. Information you submit through the Service may be transferred to and shared with Shopify and third parties located outside your country of residence. Shopify may also use data from your interactions with our store, other merchants, and Shopify to provide enhanced features. In such cases, Shopify acts as the data controller for those purposes. To learn more, visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites, including the accuracy or reliability of their content. Information you share in public or semi-public spaces, including on third-party social networks, may be visible to other users and is not subject to our control.

Children's Data

The Service is not directed at children, and we do not knowingly collect personal information from minors. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion. We do not knowingly "sell" or "share" (as defined by applicable law) the personal information of individuals under 16 years of age.

Information Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information through unsecured channels. We retain your personal information for as long as necessary to maintain your account, provide the Service, fulfill legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances:

  • Right to access/know. You may request access to the personal information we hold about you.
  • Right to deletion. You may request that we delete your personal information.
  • Right to correction. You may request that we correct inaccurate personal information.
  • Right to data portability. In certain cases, you may request a copy of your personal information and ask us to transfer it to a third party.
  • Right to opt out of sale/sharing for targeted advertising. Depending on your location, you may opt out here. If you visit our website with a Global Privacy Control signal enabled, we will treat it as an opt-out request for that device and browser. Learn more at globalprivacycontrol.org.
  • Managing communications. You may unsubscribe from promotional emails at any time via the unsubscribe link. We may still send you non-promotional emails related to your account or orders.

If you reside in the UK or European Economic Area, you may also have the right to:

  • Object to or restrict processing of your personal information for certain purposes.
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, subject to verification requirements.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decisions or lodge a complaint with your local data protection authority. EEA residents can find the relevant supervisory authority here.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. For transfers from the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments, unless the transfer is to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 support@zenora-yoga.com 📍 Ningbo City, Zhejiang Province, China

We are the data controller of your personal information under applicable data protection laws.